Green Motion United Kingdom
Green Motion United Kingdom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Green Motion United Kingdom has 1.4 star rating based on 333 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car, Car ok, Nil.
Cons: Damage charging policy, Unscrupulous dodgy dealings, Customer service.Recent recommendations regarding this business are as follows: "Do not go near them.", "Do not rent a Green Motion car through Booking.com", "Avoid this company at all costs they cultists", "Do not use Green Motion, this company will do anything to make an extra buck.", "My son had paid in advance for a weeks car hire. Because he went to collect the next day, they cancelled the contract and said we cannot have the car or a refund. They have. Illegal practice. ignored our complaint and This must be illegal".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Green Motion United Kingdom has 1.4 star rating based on 333 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car, Car ok, Nil.
Cons: Damage charging policy, Unscrupulous dodgy dealings, Customer service.Recent recommendations regarding this business are as follows: "Do not go near them.", "Do not rent a Green Motion car through Booking.com", "Avoid this company at all costs they cultists", "Do not use Green Motion, this company will do anything to make an extra buck.", "My son had paid in advance for a weeks car hire. Because he went to collect the next day, they cancelled the contract and said we cannot have the car or a refund. They have. Illegal practice. ignored our complaint and This must be illegal".
Most users ask Green Motion United Kingdom for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Taking money out of our Credit Card without our consent
This is theft.
We received two fines going down a bus lane in Sheffield last year. They have dropped the fines because we are Australians.
But Green motion have now taken out of our account over $400 Australian Dollars in admin fees for the two fines.
Admin fees for doing online work??
The fees should have totalled approximately $160 ( outrageous) but the extra money???
My husband got a bland response from the Customer Services people.
Where is the courtesy in contacting people before you access their account.
So much for security with access to your credit card. They are a disgrace and to get in contact with them is impossible
User's recommendation: Do not go near them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble payment full insurance
Preferred solution: Full refund
User's recommendation: Do not rent a Green Motion car through Booking.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leyland, LancashireParking Tickets
i have rented a car through your company it the Hilton Metropole Hotel in London W2 1JU on the 24th of November for two weeks. and they still owe me a £400 deposit which they are ignoring every email.
I have a recorded video when I brought the car back. It was in perfect condition. Theyve got no reason to keep the money. Totally unacceptable from this rip-off company
I have received parking tickets the the parking company were emailed on the 24th of November about a changed of number plate for two weeks as my car was having work done!
they have admitted the tickets were a mistake on their park as i had emailed them and could prove that the tickets you have sent to me have all been quashed and i have a email from the parking company telling me they have all been cancelled!
i have tried calling Green Motion on every number you show on your web site!
not one person will pick the phone up!
i have emailed six times! and still nothing!
i called the Hilton Metropole the staff were rude and unhelpful, i would like a response ASAP the only other thing i can do is take this to small clams court if i do not have a response with in 5 working days.
and i will also be contacting the CEO Richard Lowden as i'm so disgusted with the service.
Unhappy Customer
David Bloom
User's recommendation: Avoid this company at all costs they cultists
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParking Tickets
i have rented a car through your company it the Hilton Metropole Hotel in London W2 1JU on the 24th of November for two weeks.
I have received parking tickets the the parking company were emailed on the 24th of November about a changed of number plate for two weeks as my car was having work done!
they have admitted the tickets were a mistake on their park as i had emailed them and could prove that the tickets you have sent to me have all been quashed and i have a email from the parking company telling me they have all been cancelled!
i have tried calling Green Motion on every number you show on your web site! not one person will pick the phone up!
i have emailed six times! and still nothing!
i called the Hilton Metropole the staff were rude and unhelpful, i would like a response ASAP the only other thing i can do is take this to small clams court if i do not have a response with in 5 working days.
and i will also be contacting the CEO Richard Lowden as i'm so disgusted with the service.
Unhappy Customer
David Bloom
- Parking tickets wer canceled and you have kept the money
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud by your company
- There are no pros
- Will rip you off
Preferred solution: Our deposit refunded
User's recommendation: Do not use Green Motion, this company will do anything to make an extra buck.
Contract cancelled without good reason
My Son Alex Carson landed at Heathrow on Sunday 20 th August expecting to pick up a car from Green Motion. Unfortunately he thought he had reserved it for 9.30 in the evening, only to find later that the booking was 9.30 and not 21.30.
Sadly we had to discover that the pickup office at the Holiday Inn Hotel closed at 8.00 pm.
We tried to phone but no one responded.
We were also with his 3 year old daughter who was shortly going to fall asleep. We had to get on a train which stopped at Paddington where my Grandaughter was now asleep, there were two more changes to make and we decided to get a Uber home. No Uber seemed to want to drive to North London so we got a taxi from there costing me £60.00. The next day we tried to phone your Heathrow branch but this proved fruitless, so I drove up there to collect the car.
Upon arrival we were told that because we never pitched up yesterday the contract had been cancelled. They were only willing to reinstate it if we paid for a dearer car costing about £65.00 a day more. This is not only immoral behavior but surely illegal. I will see what Simon Caulder has to say.
I know that my son has also written to you on the day that this happened and as of now 9 days later. There has been no response from Green Motion.
I trust you will reimburse him with a full refund, with the knowledge that because of this unfair decision he spent a week in England without the car that he had booked and paid for. Not to mention the inconvenience to me as well.
Stephen Carson
User's recommendation: My son had paid in advance for a weeks car hire. Because he went to collect the next day, they cancelled the contract and said we cannot have the car or a refund. They have. Illegal practice. ignored our complaint and This must be illegal
Didn't get my money back from Deposit 800€ from Split Office
Helping Others Avoid Them
Undoubtedly The Worst Car Rental Experience Imaginable
I booked a car from our flight from London to Glasgow via booking.com. I got an email from a company Green Motion that required a mass of documentation, almost like filling in a mortgage application, that you had to submit on their portal, passports, driving licenses, multiple proof of addresses etc.
At this point I was quite pleased as this meant I did not have to take the passports on holiday with us. I received a notice that all the submission was successful. You would think this would mean it would save time!!! Not with this backstreet, shady service..
When you get to the airport, they arent in the airport like the other car companies, you are told to wait for an eternity in the car park for the shuttle that is a small van and takes about 6 people with no luggage, so we waited an AGE for this van to go back and forth.
In the end, I had to leave my wife and kids with all the luggage in the airport and hop into the front seat with the driver so I could hopefully get the car. The other passengers were complaining that they had to have infants on their knees (no car seats), luggage on top of their needs, it was so cramped and we didnt even know where we were goingwhich is to a waste land some miles out of Glasgow airport to an area I think used as a rubbish dump (see pictures) and this company, Green Motion, has lots of old cars on four wheels outside the place. Its simply unbelievable that booking.com send you there. You would not go there alone or after dark I am telling you.
You are then told to wait in part of a warehouse to get the car.
I asked for the car and the guy said I needed all my id. I told him I had submitted it on line. He said It had to be brought in hard copy as well and that I should have read this in the terms and conditions!!! I said there was no point uploading it if I had to bring it with me and I didnt have my passport.
He said we dont look at this stuff until you turn up!!! He then said my documents were incomplete because I didnt include my NATIONAL INSURANCE NUMBER!!! I told him the submission said successful. He then said he couldnt continue without my national insurance number and this could mean the booking is cancelled with NO REFUND!!!
I had to call my Accountant on a Saturday afternoon to get my NI number to appease him. I mentioned that it said the documents were successfully submitted but that didnt help. He told me, regularly, that there was a contract supplied and it stated quite clearly in various clauses that hard copies and national insurance documents needed to be supplied OTHERWISE IT MEANS A CANCELLATION WITH NO REFUND. Since he was doing everything possible to try and cancel the booking and not refund any money, I thought they had no cars or hadnt yet put the wheels back on the cars outside.
If it hadnt been half term week and my kids werent with me, I would have walked out and got hold of my lawyer.
The credit card I had used for the booking had expired in the meantime. I handed him another card but he said he couldnt take debit cards. I said to take the whole deposit amount and they could refund it later so there was no danger they couldnt hold a deposit. He wouldnt do it.
I asked him to take my wifes credit card but he refused because she was not the main driver and no, no way could he amend the booking by one initial so that my wife could be the main driver. I could, if wanted, pay an exorbitant fee over £350 to alleviate the position and the matter could be sorted. He refused to contact booking.com to see if they would amend the booking (Ill cancel the whole thing if you want, there will be no refund though) and was rude, aggressive and unreasonable until I had NO CHOICE BUT TO PAY THE ADDDITIONAL CASH £350 making this back street, run down operator twice as expensive as any proper car rental company. They then gave me a diesel.
So much for GREEN motion. The guy doing the booking, referring to me all the while as my friend in a derogatory, unprofessional manner whilst clearly enjoying the commission he had just extricated.
I have made a formal complaint to booking.com. They dont let you know that you will be escorted (eventually) in multiple vans, in split groups, to a Glasgow backwater so that unprofessional underlings can force you to pay exorbitant additional fees because they havent checked the admin you sent through or cant make a minor change (one initial ) to a booking. It was thoroughly the worst customer experience I have ever had and I urge you NOT TO BOOK GREEN MOTION OR CAR HIRE WITH BOOKING.COM.
Imagine if it had been my wife, alone with our kids and we hadnt paid the fees, she would have been left in these backstreets of Glasgow with luggage.. When I returned, I was offered a lift back to the airport but with all the messing around last time and a plane to catch, I went back on my own steam with luggage and ended up traversing double carriageways to get back but at least I got there.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, EnglandRIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE
- Car ok
- Budget rates on the surface
- Extortionate rates for extras
- Extortionate rates for repair to minor damage
- Suspicious activity
Preferred solution: Full refund
User's recommendation: DON'T HIRE FROM GREEN MOTION - A BUNCH OF CHEATING RIP-OFF AGENTS
Scammers
Preferred solution: Apology
User's recommendation: Stay away from fraudsters.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off because of a parking ticket
Because I paid 84 pounds for administration fee for a 30 pounds ticket, I have appealed for unfair terms&cons.No response yet, in few weeks I will contact the Ombudsman.
- High hidden fees
Preferred solution: Price reduction
User's recommendation: do not rent from them
Falsely accused of scratching a car
User's recommendation: Please avoid at all cost!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged £1400 for light dent that they didnt even assess or repair
- Lack of communication
- Way they steal money from people
- Unfair charges
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, EnglandAvoid Green Motion and avoid prepaid booking with GM associated firms
- Close to airport
- Being bullied into taking insurance deliberately lied to
- Didnt get my deposit back
- Being conned
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Drayton, EnglandAVOID AT ALL COSTS! SCAM COMPANY!
- Front office was friendly
- Low rental rate
- Never use
- Attitude and questable business practice
- Told different things but different members of staff
Preferred solution: Let the company propose a solution
Don't be fooled by cheap quotes
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