Catherine L Aeg
map-marker Brisbane, Queensland

Taking money out of our Credit Card without our consent

This is theft.

We received two fines going down a bus lane in Sheffield last year. They have dropped the fines because we are Australians.

But Green motion have now taken out of our account over $400 Australian Dollars in admin fees for the two fines.

Admin fees for doing online work??

The fees should have totalled approximately $160 ( outrageous) but the extra money???

My husband got a bland response from the Customer Services people.

Where is the courtesy in contacting people before you access their account.

So much for security with access to your credit card. They are a disgrace and to get in contact with them is impossible

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User's recommendation: Do not go near them.

Yosef L Qpk

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Double payment full insurance

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Green Motion United Kingdom - Double payment full insurance
Despite the fact that when ordering a car through Booking.com I paid full insurance, company Greenmotion in Vilnius airport forced me to pay again full insurance for the entire rent period in the amount of 1,200 euros. The representative of the company in Vilnius preparing the documents for the car stated that full insurance previously paid through Booking.com is unacceptable for them. So I had to pay an additional 1.200 euros and I demand that this money be returned to me.
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Loss:
$1300

Preferred solution: Full refund

User's recommendation: Do not rent a Green Motion car through Booking.com

David B Eqo

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Verified Reviewer
| map-marker Leyland, Lancashire

Parking Tickets

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i have rented a car through your company it the Hilton Metropole Hotel in London W2 1JU on the 24th of November for two weeks. and they still owe me a £400 deposit which they are ignoring every email.

I have a recorded video when I brought the car back. It was in perfect condition. Theyve got no reason to keep the money. Totally unacceptable from this rip-off company

I have received parking tickets the the parking company were emailed on the 24th of November about a changed of number plate for two weeks as my car was having work done!

they have admitted the tickets were a mistake on their park as i had emailed them and could prove that the tickets you have sent to me have all been quashed and i have a email from the parking company telling me they have all been cancelled!

i have tried calling Green Motion on every number you show on your web site!

not one person will pick the phone up!

i have emailed six times! and still nothing!

i called the Hilton Metropole the staff were rude and unhelpful, i would like a response ASAP the only other thing i can do is take this to small clams court if i do not have a response with in 5 working days.

and i will also be contacting the CEO Richard Lowden as i'm so disgusted with the service.

Unhappy Customer

David Bloom

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User's recommendation: Avoid this company at all costs they cultists

David B Njf

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Verified Reviewer

Parking Tickets

i have rented a car through your company it the Hilton Metropole Hotel in London W2 1JU on the 24th of November for two weeks.

I have received parking tickets the the parking company were emailed on the 24th of November about a changed of number plate for two weeks as my car was having work done!

they have admitted the tickets were a mistake on their park as i had emailed them and could prove that the tickets you have sent to me have all been quashed and i have a email from the parking company telling me they have all been cancelled!

i have tried calling Green Motion on every number you show on your web site! not one person will pick the phone up!

i have emailed six times! and still nothing!

i called the Hilton Metropole the staff were rude and unhelpful, i would like a response ASAP the only other thing i can do is take this to small clams court if i do not have a response with in 5 working days.

and i will also be contacting the CEO Richard Lowden as i'm so disgusted with the service.

Unhappy Customer

David Bloom

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Loss:
$500
Pros:
  • Parking tickets wer canceled and you have kept the money

Preferred solution: Price reduction

Laura M Xxa

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Verified Reviewer

Fraud by your company

Dear Sir / Madam, We hired a car in July 2023 and we were debited from our bank account a deposit of 390GBP. We were told that this would be returned to us in a maximum of 30 days after the car hire. My husband recently received an email from your company telling us that the amount was never debited, yet we have proof of this debit on our bank statement. As we explained in July when this amount was taken it is a lot of money for us and we would like you to return it to us as soon as possible, otherwise, we will report you for theft. Kind regards, Laura Manceron
View full review
Loss:
$390
Pros:
  • There are no pros
Cons:
  • Will rip you off

Preferred solution: Our deposit refunded

User's recommendation: Do not use Green Motion, this company will do anything to make an extra buck.

Anonymous
map-marker Wembley, Brent

Contract cancelled without good reason

My Son Alex Carson landed at Heathrow on Sunday 20 th August expecting to pick up a car from Green Motion. Unfortunately he thought he had reserved it for 9.30 in the evening, only to find later that the booking was 9.30 and not 21.30.

Sadly we had to discover that the pickup office at the Holiday Inn Hotel closed at 8.00 pm.

We tried to phone but no one responded.

We were also with his 3 year old daughter who was shortly going to fall asleep. We had to get on a train which stopped at Paddington where my Grandaughter was now asleep, there were two more changes to make and we decided to get a Uber home. No Uber seemed to want to drive to North London so we got a taxi from there costing me £60.00. The next day we tried to phone your Heathrow branch but this proved fruitless, so I drove up there to collect the car.

Upon arrival we were told that because we never pitched up yesterday the contract had been cancelled. They were only willing to reinstate it if we paid for a dearer car costing about £65.00 a day more. This is not only immoral behavior but surely illegal. I will see what Simon Caulder has to say.

I know that my son has also written to you on the day that this happened and as of now 9 days later. There has been no response from Green Motion.

I trust you will reimburse him with a full refund, with the knowledge that because of this unfair decision he spent a week in England without the car that he had booked and paid for. Not to mention the inconvenience to me as well.

Stephen Carson

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User's recommendation: My son had paid in advance for a weeks car hire. Because he went to collect the next day, they cancelled the contract and said we cannot have the car or a refund. They have. Illegal practice. ignored our complaint and This must be illegal

Anonymous
map-marker Wipperfürth, North Rhine-Westphalia

Didn't get my money back from Deposit 800€ from Split Office

Please advice location Split / Croatia to pay my 800 Deposit back!! Otherwise I will contact the local police and my lawyer. I need your approval and answer at least end of October BR Josip Vsljak
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Anonymous
map-marker Hayes, England

Helping Others Avoid Them

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Undoubtedly The Worst Car Rental Experience Imaginable

I booked a car from our flight from London to Glasgow via booking.com. I got an email from a company Green Motion that required a mass of documentation, almost like filling in a mortgage application, that you had to submit on their portal, passports, driving licenses, multiple proof of addresses etc.

At this point I was quite pleased as this meant I did not have to take the passports on holiday with us. I received a notice that all the submission was successful. You would think this would mean it would save time!!! Not with this backstreet, shady service..

When you get to the airport, they arent in the airport like the other car companies, you are told to wait for an eternity in the car park for the shuttle that is a small van and takes about 6 people with no luggage, so we waited an AGE for this van to go back and forth.

In the end, I had to leave my wife and kids with all the luggage in the airport and hop into the front seat with the driver so I could hopefully get the car. The other passengers were complaining that they had to have infants on their knees (no car seats), luggage on top of their needs, it was so cramped and we didnt even know where we were goingwhich is to a waste land some miles out of Glasgow airport to an area I think used as a rubbish dump (see pictures) and this company, Green Motion, has lots of old cars on four wheels outside the place. Its simply unbelievable that booking.com send you there. You would not go there alone or after dark I am telling you.

You are then told to wait in part of a warehouse to get the car.

I asked for the car and the guy said I needed all my id. I told him I had submitted it on line. He said It had to be brought in hard copy as well and that I should have read this in the terms and conditions!!! I said there was no point uploading it if I had to bring it with me and I didnt have my passport.

He said we dont look at this stuff until you turn up!!! He then said my documents were incomplete because I didnt include my NATIONAL INSURANCE NUMBER!!! I told him the submission said successful. He then said he couldnt continue without my national insurance number and this could mean the booking is cancelled with NO REFUND!!!

I had to call my Accountant on a Saturday afternoon to get my NI number to appease him. I mentioned that it said the documents were successfully submitted but that didnt help. He told me, regularly, that there was a contract supplied and it stated quite clearly in various clauses that hard copies and national insurance documents needed to be supplied OTHERWISE IT MEANS A CANCELLATION WITH NO REFUND. Since he was doing everything possible to try and cancel the booking and not refund any money, I thought they had no cars or hadnt yet put the wheels back on the cars outside.

If it hadnt been half term week and my kids werent with me, I would have walked out and got hold of my lawyer.

The credit card I had used for the booking had expired in the meantime. I handed him another card but he said he couldnt take debit cards. I said to take the whole deposit amount and they could refund it later so there was no danger they couldnt hold a deposit. He wouldnt do it.

I asked him to take my wifes credit card but he refused because she was not the main driver and no, no way could he amend the booking by one initial so that my wife could be the main driver. I could, if wanted, pay an exorbitant fee over £350 to alleviate the position and the matter could be sorted. He refused to contact booking.com to see if they would amend the booking (Ill cancel the whole thing if you want, there will be no refund though) and was rude, aggressive and unreasonable until I had NO CHOICE BUT TO PAY THE ADDDITIONAL CASH £350 making this back street, run down operator twice as expensive as any proper car rental company. They then gave me a diesel.

So much for GREEN motion. The guy doing the booking, referring to me all the while as my friend in a derogatory, unprofessional manner whilst clearly enjoying the commission he had just extricated.

I have made a formal complaint to booking.com. They dont let you know that you will be escorted (eventually) in multiple vans, in split groups, to a Glasgow backwater so that unprofessional underlings can force you to pay exorbitant additional fees because they havent checked the admin you sent through or cant make a minor change (one initial ) to a booking. It was thoroughly the worst customer experience I have ever had and I urge you NOT TO BOOK GREEN MOTION OR CAR HIRE WITH BOOKING.COM.

Imagine if it had been my wife, alone with our kids and we hadnt paid the fees, she would have been left in these backstreets of Glasgow with luggage.. When I returned, I was offered a lift back to the airport but with all the messing around last time and a plane to catch, I went back on my own steam with luggage and ended up traversing double carriageways to get back but at least I got there.

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Pete C Ezb

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| map-marker Manchester, England

RIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE

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Green Motion United Kingdom - RIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE
Green Motion United Kingdom - RIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE - Image 2
Green Motion United Kingdom - RIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE - Image 3
In January of this year I hired a car from Green Motion's branch at Manchester Airport for a short three day period. When I collected the car the rep pointed out a scrape on one of the alloy wheels and when I checked around the car quickly I didn't notice any other damage so accepted it as it was and made the first mistake of not taking photographic evidence of every panel of the car in fine detail. I have hired cars quite a few times over the years and found it unnecessary to record anything other than existing visible damage. I then made the second mistake of not going around with a fine toothcomb to find every miniscule blemish on the car but as I thought I'd looked it over pretty well I believed there was nothing more to do. How wrong I was. When I returned the car another rep inspected it and drew my attention to a miniscule windscreen chip close to the nearside pillar and well outside the swept area of the screen and a small depression near the edge of the roof, just behind the B-pillar, so small I could barely see it even close up. I protested at the time that there was no way either of these occurred while the vehicle was in my charge and was told not to worry about it but put my belief in writing anyway. A few days later I was shocked to receive an invoice for £1205, being the standard excess, and a copy of their damage matrix which I immediately challenged. Having been in the motor trade and industry for 50 years I have a good knowledge of repair methods and costs and knew that the dent could be repaired for well under £100. Another invoice followed with an estimate from their "approved repairer" which reduced the charge to just over £760, still about ten times the true cost of repair. Due to the fact that I had no proof that the damage did not occur while I had the car (a mistake I won't make again) I accepted that I would have to pay and offered to have the repair carried out by a qualified and reputable specialist at my expense and their convenience but this was turned down flat. I offered to pay a realistic amount of £100, providing quotations and credentials from the specialists but this too was turned down. I escalated my concerns to the local, then national, customer service departments with no joy, then took my concerns to the industry's dispute resolution service who, despite having guidelines on types of repair which supported my claims, said that they couldn't rule in my favour because they "are unable to discuss the repair costs and as Green Motion are entitled to choose their repairing garage as the owner of the vehicle, the BVRLA does not dispute the repair charges". So I am stuck with being cheated out of £760 for damage which I know I am not responsible for and can't afford to take legal action against them. Shortly after this, and unaware that it was the same company, my wife also hired a car from a different branch of Green Motion and had issues with them which were fortunately resolved but not without threatening action. This company systematically cheat their customers with overpriced repairs and other charges to the extent that ALL specialist insurance companies providing car hire excess cover exclude rentals from Green Motion but cover hiring from ALL other UK companies. What does this tell you?
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Loss:
$963
Pros:
  • Car ok
  • Budget rates on the surface
Cons:
  • Extortionate rates for extras
  • Extortionate rates for repair to minor damage
  • Suspicious activity

Preferred solution: Full refund

User's recommendation: DON'T HIRE FROM GREEN MOTION - A BUNCH OF CHEATING RIP-OFF AGENTS

Ahmad L Wac

Scammers

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Green Motion United Kingdom - Scammers
Scammers. Tried to charge me for damage which was already noted on the contract. Re-created a new contract (notice no signature on the sign out by customer). FRAUDSTERS
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Preferred solution: Apology

User's recommendation: Stay away from fraudsters.

Andrea P Nbk

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Verified Reviewer

Ripped off because of a parking ticket

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Updated by user Nov 06, 2020

Because I paid 84 pounds for administration fee for a 30 pounds ticket, I have appealed for unfair terms&cons.No response yet, in few weeks I will contact the Ombudsman.

Original review Oct 07, 2020
I got a parking fine while I was hiring from Stansted GreenMotion. What did they do? 1) they took 84 pounds from my credit card for administration fee without letting me know, I found out by checking the card statements; 2) it took one month of phone calls and emails in order to obtain from them the PCN to run my checks; 3) they charged VAT costs and it took several emails to obtain the VAT invoice from them. Avoid, avoid, avoid that Stansted branch!!!!!
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Loss:
$84
Cons:
  • High hidden fees

Preferred solution: Price reduction

User's recommendation: do not rent from them

Anonymous
map-marker Birmingham, England

Falsely accused of scratching a car

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Green Motion United Kingdom - Falsely accused of scratching a car
I was falsely accused of causing a scratch on the car when I returned the vehicle. The scratch was hardly noticeable until you go really close to the vehicle. They charged me £640 for the small scratch! It was triple the amount to fix the scratch. Please avoid at all cost!
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User's recommendation: Please avoid at all cost!!!

TREVOR S Htl

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Charged £1400 for light dent that they didnt even assess or repair

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Green Motion United Kingdom - Charged £1400 for light dent that they didnt even assess or repair
Green Motion United Kingdom - Charged £1400 for light dent that they didnt even assess or... - Image 2
Green Motion United Kingdom - Charged £1400 for light dent that they didnt even assess or... - Image 3
Green Motion United Kingdom - Charged £1400 for light dent that they didnt even assess or... - Image 4
Returned hire car 06 Dec. Car had a very light dent on the hatch that is barely visible. Green Motion charged me £1400. When I complained they admitted they had not even assessed or had the repair carried out. Since then they wont reply to my emails, so I have started a complaint with Trading Standards UK. (https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/)
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Loss:
$1400
Cons:
  • Lack of communication
  • Way they steal money from people
  • Unfair charges
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Dennis M Ijn

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Verified Reviewer
| map-marker Manchester, England

Avoid Green Motion and avoid prepaid booking with GM associated firms

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See the following message that I sent to CarRentals.com (a Booking.com company name) about my experience with Green Motion (Manchester Airport) car hire's bait-and-switch tactics in failing to provide my prepaid rental and failed attempt to force me to purchase comprehensive vehicle insurance. Hello, I am writing to inform you (a) of a failed booking (car hire) yesterday (January 31, 2020) due to actions of Green Motion (Manchester Airport) staff; and (b) that I am pursuing full reimbursement of my prepaid amount (224.95 GBP) for this failed booking/car hire. I have attached documents to help you understand the circumstances of this failed booking/car hire. For a more complete description, please see the attached file named "MyFeb1_2020complaint&desiredresolution... that I submitted today (Feb. 1, 2020)to Green Motion via their online complaint/resolution system. In early Jan. 2020, I booked online via RentalCars.com a 28-day pre-paid car hire with Green Motion (see attached document w/ RentalCars.com booking reference # 711 90* 708; also see confirmation e-mail dated Jan. 7, 2020).Please also see all Green Motions Terms and Conditions in the License Requirements section of the attached file named "Misleading Wording See License Requirements Re Word HELD. Yesterday, after having traveled from my home in Middlesmoor to Manchester Airport via Leeds to pick up my prepaid car hire at Green Motion, the staff at Green Motion failed to provide me the car after (a) first having stated that my driving license did not meet their requirements and, thus, they would not release the car to me; then (b) shifting their initial position to state that they would release the hire car to me only if I would purchase comprehensive insurance, that is, pay approximately 500 GBP above and beyond the full prepayment amount I had already paid. Recognizing this as a classic bait-and-switch attempt to get customers (in this case me) to purchase comprehensive insurance, I departed Green Motions Manchester office without the car. As a result of my experiences yesterday (Jan. 31) with Green Motion Manchester, yesterday after returning home, having not gotten my prepaid hire car and having incurred costs for train and bus transport, as well as having to have booked a hire car at a walk-up rate with Avis/Budget, I cancelled three additional 28-day bookings that I had made in early January via RentalCars.com for car hires with Green Motion. I immediately received confirmation e-mails from RentalCars.com verifying the three cancellations (reference numbers, respectively, 69719****, 67815****, and 69655****) and that my credit card payments for those three bookings would be processed within 7 working days, so I thank you (i.e., RentalCars.com). What remains now is for me to recover my 224.95 GBP cost (booking # 711 90* 708) for having prepaid for the Jan.31 thru Feb. 28 car hire that Green Motion failed to provide as I am 99% sure that Green Motion will attempt to keep the money. I am notifying you (RentalCars.com) as I used your service to book this hire car. I also will notify my credit card provider of this matter in order to dispute the charge. Finally, a lesson learned = if a car hire price looks to good to be true, it probably is a ruse. I perused the web yesterday using the term Green Motion complaints and found loads of complaints, as well as newspaper articles that described problems with Green Motion. The problems fell mostly into two categories exorbitant charges for questionable damage to hire cars, and high pressure/bait-and-switch tactics by Green Motion to have customers purchase (unnecessary) insurance. I also found information that reported that some booking online companies had dropped Green Motion from their booking services due to excessive complaints by customers and shady practices by Green Motion. Im left to wonder what percentage of Green Motions revenues are comprised of charging (or attempting to charge) customers for prepaid car hires that Green Motion subsequently fails to honor. Does RentalCars.com keep and act on data such as the volume, nature, and patterns of customer complaints it receives about Green Motion?
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Loss:
$225
Pros:
  • Close to airport
Cons:
  • Being bullied into taking insurance deliberately lied to
  • Didnt get my deposit back
  • Being conned

Preferred solution: Full refund

george k Xck

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Verified Reviewer
| map-marker West Drayton, England

AVOID AT ALL COSTS! SCAM COMPANY!

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On 2/12/2020 I went online Hotwire.com and booked a rental car for 3 days from 2/17/2020 to 2/20/2020 (attachment #1) in London England. I paid for this with my Capital 1 card ending in 6947. (Attachment #2). We arrived in London around 2pm and found that ACE is not a car agency but subs to a company called GreenMotion which is located off the terminal area. Since this reservation was non refundable I was locked into find them and renting the car. We waited for an hour before the shuttle finally came and took us to the rental car location at a Holiday Inn. It was very different than any other rental because when I waived the insurance as the VISA credit card I use has rental car insurance built in as a service. They wanted me to let them take a deposit which I agreed to (Attachment #3) on my Bank of America Card ending 5356. As we went to pickup the car there were several scratches and dents that werent noted on the vehicle condition report form. When I asked the attendant to please make note of them he said I should just take pictures of them and that would suffice. So I did Attachments 6-12. On the night of the 19th, the night before we were to return the car and catch our flight home on the 20th, I stopped by the rental car place to make sure I knew where it was and I asked then what time there would be someone there to receive the car. I was told 7am. On the 20th we drive to the rental car return at 7am and there wasnt anyone to receive and sign off the car. I did take the time to take pictures of the car as it was returned. They are attached #13-17 On Feb 24th, 2020 I received the email with damages that were there before the rental, and look like they could be buffed out. I went on line and found a review site that shows they make a practice of ripping off their customers. I have attached a few for your amusement. I don feel these are legitimate charges and dont think they should be paid. I have asked them for much more information but they dont respond as they have the money already. https://www.yelp.com/biz/green-motion-london-heathrow-airport-middlesex-3
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Loss:
$1700
Pros:
  • Front office was friendly
  • Low rental rate
Cons:
  • Never use
  • Attitude and questable business practice
  • Told different things but different members of staff

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sharjah, Ash Shariqah

Don't be fooled by cheap quotes

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Green Motion United Kingdom - Don't be fooled by cheap quotes
Green Motion United Kingdom - Don't be fooled by cheap quotes - Image 2
Green Motion United Kingdom - Don't be fooled by cheap quotes - Image 3
Picked up the car which was filthy and already had lots of damage. Drove down a motorway and back again. The car had no opportunity to receive damage unless a crashed it, which I didn't. When I returned the car, the inspector wiped away a layer of dirt and found a hair line scratch. You could tell he knew where he was going to look. They charged me over 400 GBP for something that could be polished out with spit and a tissue!
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