Green Motion United Kingdom
Reviews and Complaints
OVERALL EXPENSIVE CAR HIRE - will not use again
Extra cost for fake car damages
Horrible starts!!
Worst customer experience
GREEN MOTION MANCHESTER AIRPORT - Thieves, and almos lose my flight
Deposit Scam
Green Motion, Heathrow airport
Car rental deposit scam - Green Motion Car Rental - Manchester
Green Motion Manchester
Greenmotion took £786.00 off my credit card without authorisation.
Green motion: Failure to provide car
GREEN MOTION RIP-OFF
They overcharged me.
Green Motion - London Heathrow: Additional Charges
We reserved a VW Polo, or similar car, from what I had thought was Wood's Car Hire - we have used this company in the past and had no issues. However, it turns out that it was through Green Motion located in the Holiday Inn close to Heathrow Airport. The reservation confirmation was pretty clear and included shuttle from airport to car pick-up location and unlimited mileage - latter qualified by a reasonable use cap of 200 miles per day.
There are only 3 ways to get to Green Motion from the airport: there is no dedicated Green Motion shuttle: 1. Taxi; 2. Hotel Hoppa shuttle bus costing 4.50 GBP per person; 3. Free London bus from Heathrow Central station (you have to know which bus to catch and it is only free to get you out to Bath Road, which is where most of the hotels and car rental places are located).
We were reimbursed the 2 x Hotel Hoppa fare, but only because we asked - it is not offered. The car hired was a 2011 Fiat Punto ECO.
The good things: It was cheap at 125 GBP for a week - no extra insurances. It averaged 42 mpg over 1200 miles of local and fast motorway work.
The bad: It is clear that Green Motion are going to charge you for damage and I mean ANY damage or blemish, which includes items that would ordinarily be expected to be normal wear and tear for a week's worth of usage. Green Motion do not send their cars out with full tanks of fuel leaving you to guess how much to put in on return. The attitude of the staff is not one based on USA standards for customer service - UK is not as good in general, but these guys were worse. Seriously, reminded me of used car salesman and a little intimidating as well.
I could tell it was going to be this way when the employee tried to get me to buy their additional insurances to drop my liability. Standard coverage means you are liable for 750 GBP, which is what I stuck with. Then the pre-rental inspection was incredibly detailed documenting tiny scratches to one wheel rim. On returning the car they went through and around the car in great detail trying to find blemishes to charge me for. They washed the windscreen and then checked inch by inch for chips. They were inferring that a rear door that had a slightly larger gap when closed was somehow induced in the my rental period. (It was manufactured that way and was perfectly functional and undamaged.) They then tried to tell me I hadn't returned the car with the same amount of petrol/gas that I left with. (I produced the receipt showing how much at what time I put fuel in the tank.)
Bottom line: I will not use Green Motion again on account of I feel they are trying to make the money from normal wear and tear. For me it is not worth the risk. As it is I have the 300 GBP pending and based on other posts I should dispute it now before they try to put it through.
Note on the customer service comment: I'm not a yank. I'm a British National living in the US - I know what to expect from typical British customer service standards.
Green Motion Car Hire - Wrongful retention of deposit
Using a booking engine to find a car rental for my UK holiday this year, I made a 20% non-refundable payment to a company called Argus Car Hire (Argus). Argus is an agent which has a number of suppliers, one of which is Green Motion (GM).
Argus emailed a voucher which I provided to GM on arrival at Manchester Airport to hire the car. The voucher outlines the rental conditions and balance of the cost of hire.
GM said its practice was to take a £750.00 "security deposit" from the credit card in addition to the hire cost. I was not aware of this at the time of making my booking with Argus. I felt I was unable to refuse to make this payment (I would not have been given the car or if I did refuse would have then lost my initial 20%). I reluctantly paid the hire cost plus £750.00.
I returned the car on 13 August 2010, out of hours (pre-arranged/agreed). I had to leave the car key with another customer waiting for GM to open as it did not have a key drop off box.
On 14 August 2010 I emailed GM explaining my efforts to hand over the keys referencing the customer's name and number who I left the key with.
Later that day I received a phone call. GM said I would receive my deposit back less certain deductions; fuel (it claimed on the telephone that the fuel tank was empty) and a "valet charge".
The deduction was £112.65.
I argued that fuel tank was not short of fuel (GM later changed its "empty" claim to "19 litres short") as I had topped up the fuel tank twice at the airport and provided receipts to prove this. My obligation was to return the car with a quarter full tank. I checked the manufacturer's specification and a quarter tank would have been no more than 14 litres!
With regards to the valet charge, GM said the car was returned in an "unacceptable condition". It made no attempt to support this allegation, failed to provide a copy of the check-in report, failed to provide photographic evidence and failed to split the cost of what it considered to be a normal valet charge upon receiving a returned car and the extra over cost due to the "unacceptable condition".
It took four months to get the entire deposit back with the help of my credit card supplier.
In December I contacted Argus about this situation and it came back with the following response:
"Unfortunately, as per our terms and conditions, all customer queries and claims must be received within 30 days of the rental return date, and as such we are unable to process your issue."
I would not recommend either company. Argus due to not knowing which supplier you might get on making a booking and GM due to reasons stated above.
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edinburgh do not put the damage on the check sheet guess why ?
You say they said there was a scratch. Was it on the check out form from the start of the hire?
Surely you checked over the car at the beginning. Everyone does that.
If it was not there at the beginning then maybe you did cause the scratch. Just an idea.
If the car is over 2yrs old, there are many scratches and dents to compare and go over it.