Alexie Rqx

OVERALL EXPENSIVE CAR HIRE - will not use again

London Heathrow . No mention of £9 bus fare (for return 1 person) from airport to pick up place or that bus takes 20/30 minutes. Car had been cleaned but inside not very thorough. Inspection at outset.... Return inspection - Small mark - lower wheel arch - wasn't aware it was there until return inspection. Was very surprised when told I would be charged my excess of £150 (I had paid to bring excess down). It was no worse than some of the small marks already on the car. I'd be very surprised if the 'repair' will be carried out. Additional cost above rental price online £206. Do feel I've been had..... Be very wary of hiring from this company.....
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Loss:
$320
Anonymous
map-marker Edinburgh, Scotland

Extra cost for fake car damages

Good afternoon, I am writing this message to every potential customer my problem with GreenMotion Edinburgh Airport. I confirm that they use fraudulent practises. I hire a car for a few days. When I returned back the car, the person there told me that there were two( very tiny) scratches in the alloy wheels that were not there before, and told me that I have to pay an extra of 130 pounds for that. I am 100% sure that those scratches were there before. Finally, I had to pay the extra cost, because they had deposit of 400 pounds I used to rent cars very often, and I have never found such a fraudulent car hire company. Next time, I will choose a different company, even If it is more expensive. P.D I did the booking through Atlas Choice
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Loss:
$200
3 comments
Guest

edinburgh do not put the damage on the check sheet guess why ?

Guest

You say they said there was a scratch. Was it on the check out form from the start of the hire?

Surely you checked over the car at the beginning. Everyone does that.

If it was not there at the beginning then maybe you did cause the scratch. Just an idea.

Guest
reply icon Replying to comment of Guest-642985

If the car is over 2yrs old, there are many scratches and dents to compare and go over it.

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Anonymous
map-marker Barnsley, England

Horrible starts!!

Always booked with atlas choice and ever a problem till now!! Booked stansted airport after I booked I realised it was an offsite office actually at the Hilton stansted ...I did contact atlas and they offered to change but by now was quite a bit more money so I stuck with green motion well I hould have paid !!! Got to stansted went to coach bay 31 been changed to 27 imagine 2 young kids in tow and snowing nd freezing . Bus comes 15 mins later and have to wait in snow get on bus with kids nd all the luggage to be told on the way back we have to pay for transfer ... Then as we get off bus we are slow as the kids and woman on Own with luggage everyone races past at Hilton Htl short journey under 10 mins find green motion ....an office full get told to wait in reception so we lug the luggage out again with an hyper 5 yr old !! Who then lost his toy car ! Not happy at this point,, 25 mins later get called back in to be told I need boosters seat !! Explain I have a seat just going to pick it up they want £64.00 to give a seat what a rip off then they lower to £40 then £ 20 I get it as no choice s o angry then get the car and woman spend 10 mins showing me all scratches on car ( would have Been easier to show me the bits not scratched ) then says I have to bring petrol back bewtween 1/4 and half more to the1/4 but over the 1/4!!! What a joke car not even clean nd eats petrol really dissapointed whilst atlas choice get 4 stars green motion get 0 stars they are a rip off and bad service!!! Make sure car hire in airport !!!!
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1 comment
Guest

This company really is awful. What other company says to bring the car back 1/4 full of petrol.

Just another of their ways to scam you/ get all possible money from you.

This is the worst car hire company I have ever used.

And the staff are awful. I have never met such unprofessional people.

If you google "Green Motion Gatwick Alex" you get all the comments about how unprofessional he is. And he is the supposed "manager".

He doesn't seem bothered that his name is mud on internet.The Head Office need to sack all the staff and start again. A bunch of jokers.

Trinity Qmw
map-marker London, England

Worst customer experience

I am struggling to even offer a 1 star rating! We too had the most awful experience from the Green Motion rental location at Heathrow / Holiday Inn M4. We arrived an hour later than the stated pick up time due to a flight delay and were told that they didn't have the car we had reserved and we were to "take it or leave it" - our replacement! We ended up with a Fiat Doblo instead of an Astra/Golf. This 7 seater was significantly scratched, dented and damaged, was incredibly uncomfortable both to drive and be a passenger in and was more expensive in fuel than our choice of rental vehicle when we booked. In addition to the change in vehicle, they argued about an offer of a free additional driver - stated clearly on my booking documentation from Argus Car Rental and tried to charge me for this. They failed! Our next shock was when they provided a car seat for our 21 month old which had the polystyrene protection missing from around the head area! I immediately complained and they did replace (after another 15 min wait) with another that stunk of cigarette smoke, mustiness and, as we discovered whilst getting my daughter out of it, had locked straps, so we couldn't lossen them to get my daughter out or back in comfortably! We had to have this car seat as there was no alternative. All in all, obtaining the car took over an hour and a half, the staff were rude and inconsiderate, the car provided in the worst condition I have ever received from a car rental company. Having booked through Argus with Green Motion to save costs, I ended up paying more than going with the reputables such as Hertz and Avis! The coach transfer is only every 30 minutes (the charge we discovered was £4.50 per person which was not stated) and having missed the bus by only a few minutes we took a taxi at the cost of £17 each way! This really was the lowest standard of service I have come across in a very long time. Even to the level of general standards of courtesy like helping a woman holding a young child with luggage trying to open a heavy door out of the office. Lesson learned - never use Green Motion or Argus Car Hire. A thoroughly awful experience.
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Loss:
$40
Anonymous
map-marker Madrid, Madrid

GREEN MOTION MANCHESTER AIRPORT - Thieves, and almos lose my flight

My recommendation is to avoid GREEN MOTION services at Manchester airport. 1. The company is out of the airport, I had to wait 45 minutes out of the terminal in December for them to pick me up, and calling them 3 times on the phone every time they told me that would be there in 5 minutes. 2. At their office we had to wait 45 more minutes. It took us 2 hours to get the car since the flight arrival. 3. Car category was lower than the agreed. 4. Dirty and frozen car, inside and outside, almost impossible to see if there was any scratch or damage. The seats colour was almost impossible to see with all the stains… really unpleasant. 5. We were at the Green Motion office on Monday at 8:50, the limit time for the car delivery was 10:30 and my flight at 11:10. There was nobody there and at the company telephone number nobody answered, just a machine. I managed to contact them at 10:25, almost lose my flight. 6. They charged me 75 GBP because of a small “old” scratch on the alloy wheel. It was not possible to see it when they delivered the car because was very dirty, but they found it easily on the return… It was a really old scratch and I am sure that I didn’t touch any border. So, these people are professional thieves charging you not for the rental service but for other issues where you have no possibilities to complain.
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Loss:
$110
Anonymous

Deposit Scam

On April 26th this year I had the misfortune to hire a car from your company at the Radisson Blu hotel in Manchester - Rental Agreement MA4196. I was a bit surprised to be have the security deposit of £750 taken from credit card in full but realised why when I came to return the car 3 days later when your representative contrived to find a stone chip on the underside of the bumper resulting in a paint scratch of 2-3mm in size (cosmetic damage)together with a rubber scuff mark on the wheel trim which would easily have washed off. For this 'damage' or to be more accurate 'reasonable wear and tear' I have had my deposit reduced by £306!! - (which by the way took over two weeks to return) Now, either you have some very expensive car valeters or you are just plain crooked and judging by the reviews on the internet (Tripadvisor)I think I know which it is.
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Loss:
$500
2 comments
Guest

Green Motion are complete scammers. It seems like no-one on the internet has a good word to say against them.

OK, some bad reviews may be expected, but the agreement on the internet is that they are so bad, you should never use them.

Trip advisor reviews are so bad.

And Green Motion don't care that they have such a bad reputation. STAY CLEAR OF GREEN MOTION.

Guest

GREEN MOTION = SCAM

I have just been charged £150 on a 2mm long scratch that was found underneath the front bumper of the car I have rented for one day!

Apparently the car has been repaired but how come all the old scratches are still there?!?!?!?

(new Honda Civic)

This damage was marked on the condition report that was produced on earlier rental and because the member of staff couldn't find it he did not marked it on my card. Car was wet all covered in rain drops so we both agreed it was impossible to check it.

I have returned the car the next day and a different person found that micro scratch.

I have requested scans of condition report made on earlier customer but never received one. I have also requested photos of the damage before and after repair and received two photos one was a closeup of the scratch taken from underneath the car and the second photo that was 'after fix' photo was a photo taken from a distance from above the car so that part of the bumper was not even visible. After opening both images in PhotoShop and checkin raw camera data it turned out they both were taken on the same day and at the same time.

DO NOT USE THIS COMPANY YOUVE BEEN WARNED.

GREEN MOTION will scam you.

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Anonymous
map-marker Berlin, Berlin

Green Motion, Heathrow airport

I recently hired a car with Green Motion (via Argus Car Hire) located at the Holiday Inn Heathrow Airport. I was disgusted that I had to pay GBP 9.00 each way for 2 people (total GBP 18:00) just to use the hoppa bus service to get to the car hire location! We were also provided with a sub-standard child car seat (padding missing and very dirty). The staff were unhelpful and unprofessional. We wasted 1.5 hours just to get the car! If the booking form had detailed the bus charges (as I think is reasonable to expect), I would have cancelled the booking and used another provider. I booked this rental on the phone and was not told about any bus fees, let alone how much they would be. I will certainly avoid using this company again.
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Loss:
$25
1 comment
Guest

Nice

dontbescammed S
map-marker Manama, Al Asimah Governorate

Car rental deposit scam - Green Motion Car Rental - Manchester

I have recently had a very bad experience with Green Motion (Manchester) booking made via Holiday Autos, On collection of the car they deducted the excess charge of GBP750 from my credit card, normally rental companies just hold the card details. On dropping off the car at the airport hotel designated at pick up no one was around and I was told they had moved location. I left the keys with the hotel reception and phoned the hire company with details. On arriving home (Bahrain) I received an e-mail saying they had found damage on the door edge and the door and 2 panels would need repaying, very blurred pictures were supplied that may have not been the same car. I was not aware of any damage when dropping off the car! A deduction of almost GBP has been taken from my GBD750 deposit. I have complained to Green Motion to no satisfaction. I have informed my cc company of the scam.
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1 comment
Guest

This is my first time to post a comment about a company. I am another angry customer.

With no further details, AVOID Green Motion. You might think you are saving some money with a cheap rental deal, but hard time is waiting for you.

It is simply not worth the hassle. Get a deal from a respected company and do not be another victim unless you are prepared to learn it the hard way.

You have been warned. It is your call.

Anonymous
map-marker Dallas, Texas

Green Motion Manchester

Green Motion Charged my credit card for £750.00 when I was advised on hire that this was just going to be a pre-authorisation. A pre-authorisation is not an actual charge. In the event I suffered an actual charge, so I was misled. A refund did come through from GM but too late for me not to incur charges from my credit card. I have read other posts and this would appear a neat way of gaining bank interest at customers' expense. I shall report to Manchester Trading Standards. Suggest others' do the same. Let's nail these Green Motion people using underhand methods to fleece us. They are also using underhand tactics to charge for petrol. All in all not a Co I would trust. I am still waiting for GM to respond.
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Anonymous
map-marker Jesi, Marche

Greenmotion took £786.00 off my credit card without authorisation.

On the 12 June, 2012 I picked a rental car up from Geenmotion at Manchester airport, out of hours. I subsequently returned the car on Saturday 16th again out of hours. Because it was returned out of hours there was no check done on the vehicle, however the car had not been damaged during the time I had had it. The hire charge was a separate transaction , the company gave no reason for this charge. I have contacted my credit card company who have told me to speak to someone from Greenmotion before they can start proceedings to recover this amount. Reading the comments posted by other clients it is unlikely that I will get any satisfaction from them, bu as a matter of protocol I will call them. I will let you know what the outcome is. regards, Maria
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2 comments
Green M Vpn

Sorry to hear you have had issues.

Have you contacted customerservices@***.com to report your issues. If you do this then they will be able to look into this for you.

Best regards

Green Motion UK

Guest
reply icon Replying to comment of Green M Vpn

Cheap talk. Not serious. Don't waste your timn.

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Annoyedannoyed
map-marker Cherry Hill, New Jersey

Green motion: Failure to provide car

I flew into heathrow from New York and had a car revervation (though Car Trawler) for Green Motion. I had booked in advance as i knew it would be very difficult to get a car on the jubilee bank holiday weekend. My flight was a little delayed, and the airport very busy. Combined with the slow H51 bus you have to get to the place, i was 2.5 hours later than the time listed on my reservation. When i arrived, they said i had been counted as a no show, refused to give me a car or a refund and sent me back to the airport. The staff were incredibly rude and gave me no alternate options. I then had to wait another half an hour for the bus bck to the airport, and go through numberous other companies until i could find someone with an available rental. I've often experienced delays before and this has never been an issue in terms of picking up a car before. Fuming does not even come close. I'm now in the process of trying to reclaim my money though Car Trawler.
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3 comments
Latondra Wdw

Actually, you were lucky they didn't give you a car.

Guest

Good afternoon,

I am writing this message to every potential customer my problem with GreenMotion Edinburgh Airport. I confirm that they use fraudulent practises.

I hire a car for a few days. When I returned back the car, the person there told me that there were two( very tiny) scratches in the alloy wheels that were not there before, and told me that I have to pay an extra of 130 pounds for that. :?

I am 100% sure that those scratches were there before. Finally, I had to pay the extra cost, because they had deposit of 400 pounds

I used to rent cars very often, and I have never found such a fraudulent car hire company. Next time, I will choose a different company, even If it is more expensive.

P.D I did the booking through Atlas Choice

Guest

I have also had a very bad experience with Green Motion at their Edinburgh airport franchise. While there I noted that at least two other parties besides myself had been classified as "no shows".

If you read Green Motion's terms and conditions then under the heading "cancellation administration charge" they describe their policy - which, in summary, is to keep any money paid in advance of the booking. In my case I had paid the full rental sum up-front so they tried to keep 100% of this amount.

I do not believe this policy is allowable, since the rental fee is often several hundred pounds, and is grossly disproportionate to something that they have clearly labelled as an "administration charge".

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rayroberts
map-marker Budapest, Budapest

GREEN MOTION RIP-OFF

I rented a car at Stansted, returned it out of hours. All fine until later I saw a credit charge of £70. No receipt no explanation. I wrote to them and they said someone was smoking in the car - some ash on the floor and smoke odor. They called it "smoke damage" and it required a full valet (done by themselves in house of course). No VAT invoice nor receipt. I challenged this but now they won't reply to my e-mails. Rip-off. Cheapest is not the best. They will lose may customers with this poor service. Not to be recommended.
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Loss:
$100
1 comment
Guest

Hired from Greenmotion January 2012, when car was returned petrol tank was full next day they charged me for fuel and damage to car. There was no damage to car when it was returned.

I made a complaint to Essex Trading Standards and My Credit Card Company, who refunded fees charged by Greenmotion.

British Vehicle Rental and Leasing Association, the trade body for companies engaged in the leasing and rental of cars and commercial vehicles were totally useless and on the side of Greenmotion saying they were entitled to do this. I suspect some member of Greenmotion staff took the car home to save their own petrol.

AppleGinger L
map-marker London, England

They overcharged me.

DO NOT USE GREEN MOTION HEATHROW!! I booked the car online for 4 days and paid £25.66.The total price was £174.01 which means £148.35 left to pay on arrival. Then when I was there, I asked for a change to the smaller car. The total price was reduced to £142. I forgot to mention that I've paid £25.66 already. So I paid that price (£142) which I should have paid only £116.34. The car was fine. Nothing to complain. However, during my trip I looked at the rental document and spotted the box that saying "˜No prepayment made' then I realized that I should have paid £116.34 instead of £142. Then when I returned the car, I asked for the refund of my £25.66. The man working on that day which wasn't the same as the one dealed with me on the first day listened to the story and said you paid £142, it's correct and tried not to understand that I made a payment online £25.66 already. However, he told me he would pass the case to his manager. More than that there was a lady working in the office that day she said "˜so annoying'. My friend was standing in front of her and heard it clearly. I called the manager the next day, asked for the same thing. Unbelievable, he said the same as his employee. And told me to call again to talk to a man dealing with me on the first day. Then I called, and talked to that man, again, he said the same as the other two and refused to refund my £25.66. Unbelievable, three people in this company, no one of them can make a correct calculation. Or they just didn't want to understand and return my £25.66. The amount of money wasn't something much. But I will never use their service ever again.
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Keevon Kqy
map-marker Jeffersonville, Indiana

Green Motion - London Heathrow: Additional Charges

We reserved a VW Polo, or similar car, from what I had thought was Wood's Car Hire - we have used this company in the past and had no issues. However, it turns out that it was through Green Motion located in the Holiday Inn close to Heathrow Airport. The reservation confirmation was pretty clear and included shuttle from airport to car pick-up location and unlimited mileage - latter qualified by a reasonable use cap of 200 miles per day.

There are only 3 ways to get to Green Motion from the airport: there is no dedicated Green Motion shuttle: 1. Taxi; 2. Hotel Hoppa shuttle bus costing 4.50 GBP per person; 3. Free London bus from Heathrow Central station (you have to know which bus to catch and it is only free to get you out to Bath Road, which is where most of the hotels and car rental places are located).

We were reimbursed the 2 x Hotel Hoppa fare, but only because we asked - it is not offered. The car hired was a 2011 Fiat Punto ECO.

The good things: It was cheap at 125 GBP for a week - no extra insurances. It averaged 42 mpg over 1200 miles of local and fast motorway work.

The bad: It is clear that Green Motion are going to charge you for damage and I mean ANY damage or blemish, which includes items that would ordinarily be expected to be normal wear and tear for a week's worth of usage. Green Motion do not send their cars out with full tanks of fuel leaving you to guess how much to put in on return. The attitude of the staff is not one based on USA standards for customer service - UK is not as good in general, but these guys were worse. Seriously, reminded me of used car salesman and a little intimidating as well.

I could tell it was going to be this way when the employee tried to get me to buy their additional insurances to drop my liability. Standard coverage means you are liable for 750 GBP, which is what I stuck with. Then the pre-rental inspection was incredibly detailed documenting tiny scratches to one wheel rim. On returning the car they went through and around the car in great detail trying to find blemishes to charge me for. They washed the windscreen and then checked inch by inch for chips. They were inferring that a rear door that had a slightly larger gap when closed was somehow induced in the my rental period. (It was manufactured that way and was perfectly functional and undamaged.) They then tried to tell me I hadn't returned the car with the same amount of petrol/gas that I left with. (I produced the receipt showing how much at what time I put fuel in the tank.)

Bottom line: I will not use Green Motion again on account of I feel they are trying to make the money from normal wear and tear. For me it is not worth the risk. As it is I have the 300 GBP pending and based on other posts I should dispute it now before they try to put it through.

Note on the customer service comment: I'm not a yank. I'm a British National living in the US - I know what to expect from typical British customer service standards.

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9 comments
Guest

I rented a car for 18 days with Economy Car Rentals. They forwarded me to Green Motion at Heathrow. When I checked out the car before the rental - I spotted a dent in the paint work which the GM rep had 'missed'. On the return, they found a 1 cm by .5 cm mark on the rim of the hub cap, next to the tire. If this had been facing the ground, it would have been invisible and even if I had seen it, I would not have thought it important to mention. It looks like a bit of dirt anyway. I have rented many cars and never has such a mark even been considered. I did not make this mark, and can't really imagine how it could have been made it's in such a weird location. So I was charged an extra 150 pounds which I signed for because I had to catch a plane, and if I didn't sign, I was worried they would charge the full 750 pounds which was a threat made to me. I wrote on the form that I did not agree with the charge.

Now I have returned, I have checked this company out on the internet. There are many complaints on Trip Advisor about them. It seems they do this A LOT.

So I am trying to post this information in as many places as I can to help others avoid renting with them and getting ripped off.

I was also born in UK and return often to visit elderly parent. I live in Canada.

Guest

booked with green motion tonight. booked for 2100.

flight delayed. arrived 2235 place was locked up and closed. should be open till 2300. no numbrrs.

this company is pure dog poo. NEVER USE THEM.

Guest

The most horrible car rental company ever! I have returned my car back to the heathrow holiday inn station and they have charged me for minor damage (small scratch) which I have not done for 150 pounds.

After 3 weeks they have charged me again for additional 600 pounds!!!

Dont even come close to this *** *** most awfull place. They seem to be cheap at first but you pay so much more than what you really expect...

Guest

I'm a foreigner. During my tenancy GM, I had a parking penalty.

GM has charged € 110 on my payement card for administrative costs and the more I pay the penalty of £ 50! Be careful!

Guest

This is actually one of several superior posts associated with things that I’ve please read on that topic recently. Fantastic perform.

Guest

This is the right blog for anyone who wants to find out about this topic. You realize so much its almost hard to argue with you (not that I actually would want...HaHa).

You definitely put a new spin on a topic thats been written about for years. Great stuff, just great!

Guest

I had the same experience with Green Motion. When I checked out the car it had several scratches and alot of wear and tear already and was dirty covering the wheels etc.

They didn't perform a thorough search either. It was all very casual. On returning the car they went into intricate detail checking the vehicle for ANY damage or blemish. It was like they were eager to find something.

They then tried to charge me £180 for 2 minute scratches. I am sure I did not scratch the car. I refused to pay and they eventually dropped the charge to £80 which I reluctantly paid. I did not take out their damage insurance so I had to cover the cost.

I feel really cheated by Green Motion and I would not want anyone to go through the experience I did. Definitely to be avoided.

Green M Vpn

Good afternoon

I would like comment on a couple of the points raised here.

First of all thank you for a balanced comment on the ways to navigate to the Green Motion Heathrow office. Green Motion offer an environmentally minded offering for users of car hire. Utilising the Hotel Hoppa service at Heathrow means that we are not contributing to the already heavily congested Heathrow traffic. We acknowledge there is a cost and never knowingly deny or hide this. We provide all booking partners with these details and they should certainly be passed on to a client. As mentioned here, Woods Car Hire was the booking agent who passed the booking to Green Motion to service. However, a visit to the website will show that Woods use almost all rentals companies at Heathrow and other locations. Green Motion aim for our daily rates to represent good value even when taking into account the bus fee.

The vehicle check out - it is only possible to carry out a rigorous check in, if we have a carried out a rigourous check out. We feel there is considerable value our choice to carry out the inspection with a member of staff present with the client. This gives both parties ample chance to address any questions about the condition and/or working of the car.

Waivers - as per all rental companies Green Motion offer waivers that enable a client to reduce their liability. We are required to ensure that a client understands their liability and what is covered by the excess and waiver products. This presentation is always a delicate area and if staff have come across like 'used car salesmen' then we are sorry.

Specifically damage is generally described as such if it is visible at about 1m. Genuine wear and tear should certainly not be charged for but scratches and scuffs would not generally be called wear and tear.

In summary, we are sorry that you feel you will not be able to use Green Motion again. Our aim is to provide good service combined with good value. If our colleagues have appeared over zealous in explaining the waiver products and during the vehicle handover then we apolgise. Your comments will be passed on and addressed in a training session.

Guest
reply icon Replying to comment of Green M Vpn

Be careful. They will charge you for a full set of wheel trims, even for a minute scratch. Also their extra cover insurance will not cover you for wheel damage.

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jimmysaville S
map-marker Muscat, Masqat

Green Motion Car Hire - Wrongful retention of deposit

Using a booking engine to find a car rental for my UK holiday this year, I made a 20% non-refundable payment to a company called Argus Car Hire (Argus). Argus is an agent which has a number of suppliers, one of which is Green Motion (GM).

Argus emailed a voucher which I provided to GM on arrival at Manchester Airport to hire the car. The voucher outlines the rental conditions and balance of the cost of hire.

GM said its practice was to take a £750.00 "security deposit" from the credit card in addition to the hire cost. I was not aware of this at the time of making my booking with Argus. I felt I was unable to refuse to make this payment (I would not have been given the car or if I did refuse would have then lost my initial 20%). I reluctantly paid the hire cost plus £750.00.

I returned the car on 13 August 2010, out of hours (pre-arranged/agreed). I had to leave the car key with another customer waiting for GM to open as it did not have a key drop off box.

On 14 August 2010 I emailed GM explaining my efforts to hand over the keys referencing the customer's name and number who I left the key with.

Later that day I received a phone call. GM said I would receive my deposit back less certain deductions; fuel (it claimed on the telephone that the fuel tank was empty) and a "valet charge".

The deduction was £112.65.

I argued that fuel tank was not short of fuel (GM later changed its "empty" claim to "19 litres short") as I had topped up the fuel tank twice at the airport and provided receipts to prove this. My obligation was to return the car with a quarter full tank. I checked the manufacturer's specification and a quarter tank would have been no more than 14 litres!

With regards to the valet charge, GM said the car was returned in an "unacceptable condition". It made no attempt to support this allegation, failed to provide a copy of the check-in report, failed to provide photographic evidence and failed to split the cost of what it considered to be a normal valet charge upon receiving a returned car and the extra over cost due to the "unacceptable condition".

It took four months to get the entire deposit back with the help of my credit card supplier.

In December I contacted Argus about this situation and it came back with the following response:

"Unfortunately, as per our terms and conditions, all customer queries and claims must be received within 30 days of the rental return date, and as such we are unable to process your issue."

I would not recommend either company. Argus due to not knowing which supplier you might get on making a booking and GM due to reasons stated above.

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14 comments
Guest

its a rip off...the managing team need to get review..clearly the owner of both company need to get his feet out from his house and go hard on the manager and staff...this is broaddaylight robbbery argus car hire and green motion. im going to pass the message that nobody rents and hire from this 2 company.yes it will never affect maybe now, but your time will come.

Guest

We rented a car in May 2012 at Green Motion Manchester, and on pick-up we checked the car for dents and scratches. On return they blamed us for a minor pin that was hardly visible and not through the paint.

We would never have spotted the pin on pick-up and would never marked it on the rental agreement.

We disagreed, but there were none from management available. We were told to send an email, that they never replied on. After several emails and phone calls we finally got a response after contacting the headquarters, but we did not get anything out of it.

I would say that this company make money on charging customers for alleged damages.

The car rental price was low, but when you add the charges this got expensive. Stay away!

Guest

I hired from GM at Manchester Airport in July 2012. I returned the vehicle with minor damage(admitted) and had my full £750.

deposit retained by them.

I have claimed against my excess insurers who have, quite reasonably, asked through me, for further details from GM. I have e-mailed GM 4 times at 3 different e-mail addresses but have not even had the requested acknowledgement of receipt of my request.

Guest

I'm a foreigner. During my tenancy GM, I had a parking penalty.

GM has charged € 110 on my payement card for administrative costs and the more I pay the penalty of £ 50! Be careful!

Guest

We have just returned from a bad experience with Green Morion following a two day rental. The rental company office is at the holiday inn.

We had a Citreon c2 booking. We paid insurance charge if 7 euros per day to reduce excess to 150. We were advised there is a 150 blocking transaction on our car.

Upon return we were advised that we are to be billed for body work damage . This is for 3 finger print dents not viewable straight on but barely visible if you hunch down and look sideways up the car. We did not do this on initial ore inspection and neither did their agent. We know based on our use of the car that we did not incur this damage it is actually difficult to how this could be done as there was no scratches.

The only side of the car checked in this manner by side ways check was this side which was a little suspicious. Out battle with this company and the original booking with Angus just begins.

In all our experience with car hire have we had such rudeness and it strikes fully of scam bill for minor body damage . I have read some other posts with similar issues with damage.

This is not the hassle you need avoid.

Guest

I hired a car from Luton Airport last week end and left it back on Sunday exactly as I got it. On monday I received an e-mail to say that there was damage to the Alloy and they would be charging me £117.

I replied straight away and again the next day and again this morning to say that I Never damaged the car and it was just wear and tear that existed previously. Anyway it was all to no avail as the money has gone from my credit card.

How can we put these guys out of business? I have contacted Watchdog.

Guest

I am in the process of recovering the 750 pounds deposit and we all agreed the car was returned in the same condition!Two months later someone connected with Man. Green Motion has withdrawn money from my credit card under disguise of a car hire.If you have used Man G.M. PLEASE CHECK YOUR C/C.I have had to cancel my card and my bank is investigating.

Guest

Same problem with Green motion keeping £750 security depositI returned vehicle,they examined it ,said everything was ok and gave me a sales voucher for a full refund.On arriving home in Spain had been sent an email saying they had now found substantial damage to the car and would now be charged.I contacted my credit card company and after 7 weeks of worry i have got my money back, no thanks to green motion.I contacted Green motion and asked if there had been so much damage, where was the estimate for the work to be done.Guess what, i have still not heard from them or received an estimate for the alleged damage.I have made a complaint to my credit card company and lets hope they blacklist them.Do they think we are all ***

Guest

@Frustrated

If it doesn’t form part of your Agreement (the taking a £750.00 deposit up front) then you should inform your credit card company immediately. The practice adopted by most other companies is to block the card, i.e. authorise the transaction without actually taking the “security deposit”.

Were you charged for hire and deposit as one transaction? In addition, you do not say whether you booked directly or through an agent.

As for a demonstration, I’d doubt very much that this is possible as these forums are connecting so many individuals who have hired a car from this company having travelled overseas. The best advice is to post frank reviews of ill treatment such that others can make up their own minds and most likely book elsewhere.

Guest

I have just hired a car with Green Motion at the Manchester airport franchise and they have taken the entire £750 with NO EXPLANATION. Am now in the lengthy process of trying to get an explanation, and the money refunded from either my credit card company or GM......... here is to hoping it goes quickly, but I doubt it.

If nothing happens before my next trip in a few weeks, then I will be going to the desk personally, maybe we can organise a demonstration.

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